Publisher: O'Reilly Media Released: February 2010 Run time: 3 hours 29 minutes
This three and a half-hour social media analytics class is packed with real-world examples and expert advice. The densely packed session covers a wide range of community-related subjects, leaving you with a solid foundation for social media campaigns and an invaluable list of tips and tricks you can apply immediately. The field of web analytics tries to tie visitor behavior to business outcomes, so you can understand what makes people do the things you want them to on your website. But today, you have to look beyond your own website to your entire presence online, tracking interactions from a first impression to a successful transaction. That means monitoring the social platforms and online communities where your customers, prospects and partners hang out, and where your market forms its opinions. There are plenty of reasons to monitor your online presence. Communities let you engage your customers better, detect nascent problems before they become web-wide disasters, mine buzz and build word of mouth, make sure new products are designed properly, and generate new leads. The challenge is tying all of these benefits to hard data so the rest of your organization cares about them. Authors Alistair Croll and Sean Power are longtime proponents of this holistic approach to web monitoring. In this Master Class, Alistair shows you how to apply the measurement techniques and quantitative methods of web analytics to online communities. You'll learn how to try unique, memorable campaigns; how to measure their effectiveness in ways that make them relevant to the business; and how to learn from the results. |
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An Introduction to Communilytics 8 minutes -
Why Care About Online Communities 23 minutes -
The Anatomy of a Conversation 9 minutes -
The 8 Community Archetypes 18 minutes -
The Bigger Picture: What Analytics Can Teach Us 51 minutes -
What is Communilytics? 23 minutes -
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Case Study 2: Beers4Canada 19 minutes -
Case Study 3: TechCrunch50 6 minutes -
Communilytics "top 10 list" (advanced tricks) 15 minutes -
The Road Ahead 10 minutes -
Final Q & A 10 minutes |
- Title:
- Croll & Power's Communilytics Master Class
- By:
- Alistair Croll, Sean Power
- Publisher:
- O'Reilly Media
- Formats:
-
- Safari Books Online
- Video
- Video:
- February 2010
- Run time:
- 3 hours 29 minutes
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Alistair Croll Alistair Croll is an analyst at research firm Bitcurrent, where he covers emerging web technologies, networking, and online applications. Prior to Bitcurrent, Alistair co-founded Coradiant, a leader in online user monitoring, as well as research firm Networkshop. He has held product management positions with 3Com Corporation, Primary Access, and Eicon Technology. Alistair contributes to industry events such as Interop (where he runs the Cloud Computing and SaaS tracks), Structure, Mesh and Web2Expo. He also writes for a variety of blogs ( http://www.linkedin.com/in/alistaircroll) and is the author of numerous articles on Internet performance, security, cloud computing, and web technologies. Alistair co-authored Managing Bandwidth: Deploying QOS in Enterprise Applications (1999) from Prentice-Hall. View Alistair Croll's full profile page. -
Sean Power Sean Power spends way too much time on the computer and needs to get out more. He has worked as a web systems administrator since the mid 90s, has worked with online communities for companies such as MTV Northern Europe, and helped users reduce the headaches of managing and monitoring web infrastructures through Coradiant, a web performance monitoring vendor. Prior to working at Coradiant, he was technical reviewer for the Addison-Wesley book Troubleshooting Linux Firewalls. Sean is currently working as community gardener for Akoha, a company pioneering the industry of "social games", where he handles all things community and analytics. This puts a mile on his face, and lets him sleep well at night. He completes his full plate by supporting the companion website to the book he wrote with Alistair Croll, Total Web Monitoring, published by O'Reilly. In his spare time, Sean makes sure that servers stay up and curses spammers in the EFnet IRC community and occasionally updates his personal music related blog, when he's not writing web optimization articles. You can find out more about him on LinkedIn (http://linkedin.com/in/slpower), hear him ramble away on Twitter (http://www.twitter.com/seanpower), or read about other stuff he's thinking of at the website he shares with Alistair, http://www.totalwebmonitoring.com. View Sean Power's full profile page. |
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Customer Reviews
1/7/2011 4.0Review - Croll & Power's Communilytics M - Easy to understand
- Well-written
- Expert
- Intermediate
- Novice
- Student
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