ITIL® Foundation Exam
By Jill Knapp
Publisher: Pearson
Final Release Date: July 2015
Run time: 16 hours 3 minutes

16+ Hours of Video Instruction

Get the extra confidence and additional training you need to earn your ITIL® Foundation Certificate in IT Service Management and jump forward in your IT career!


ITIL® Foundation Exam LiveLesson is a streaming video that contains more than 16 hours of instructor-led presentations in an easy-to-follow format, providing both foundational reinforcement of ITIL® Foundation Exam topics and exam preparation tips, tricks, and sample questions. The video tackles ITIL 2011’s key concepts, process activities, roles, and vocabulary found on the newest AXELOS syllabus (version 5.5), all through a fun and thorough teaching style from a leading Certified ITIL® Expert and Master Trainer. Don't be left behind by using outdated ITL V3-edition materials; ITIL® Foundation Exam LiveLessons will help ensure your success!

ITIL® is a Registered Trade Mark of AXELOS, Ltd.
IT Infrastructure Library® is a Registered Trade Mark of AXELOS, Ltd.

About the Instructor

Jill Knapp (Certified ITIL Expert, DPSM, Master Trainer, senior consultant) is an IT service management consultant and an accredited ITIL trainer and courseware provider for clients and training companies worldwide. She is the president of Knapp I.T., Inc., a small but mighty IT service management training and consulting firm based in Delaware and New Jersey. Her fun and accessible teaching style combines her hands-on technical experience with her degree in education, and her ITIL Foundation classroom students have enjoyed a near-perfect pass rate. Join the ranks of her successful students!

Skill Level
  • All Levels

What You Will Learn

  • ITIL key concepts, vocabulary, models, roles, and relationships
  • The main processes of ITIL’s five core publications: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement
  • How these processes contribute to making an IT organization manageable, efficient, and effective
  • Memorization tricks to help you retain and recall the most challenging information
  • Strategies for tackling the exam, including tactics for breaking down questions and spotting keywords
All with Jill’s fun and well-appreciated teaching style and approach, tied to real-world examples!

Who Should Take This Course

  • Anyone studying to take the ITIL Foundations exam or who wants to learn more about ITIL

About LiveLessons Video Training

LiveLessons Video Training series publishes hundreds of hands-on, expert-led video tutorials covering a wide selection of technology topics designed to teach you the skills you need to succeed. This professional and personal technology video series features world-leading author instructors published by your trusted technology brands: Addison-Wesley, Cisco Press, IBM Press, Pearson IT Certification, Prentice Hall, Sams, and Que. Topics include: IT Certification, Programming, Web Development, Mobile Development, Home and Office Technologies, Business and Management, and more. View all LiveLessons on InformIT at​livelessons.
Table of Contents
Product Details
Recommended for You
Customer Reviews
Buy 2 Get 1 Free Free Shipping Guarantee
Buying Options
Immediate Access - Go Digital what's this?
Video:  $199.99
(Streaming, Downloadable)