Books & Videos

Table of Contents

  1. Chapter 1 The Art of Community

    1. Collaboration-Driven Ethos

    2. The Essence of Community

    3. The Basis of Communication

    4. Unwrapping Opportunity

    5. A Community Manager: Becoming the Community

    6. Moving Forward

  2. Chapter 2 Planning Your Community

    1. Planning for Success

    2. Teams: The Building Blocks of Belonging

    3. Designing Your Community

    4. Filling Out the Plan

    5. Pulling Together the Threads

    6. Documenting Your Strategy

    7. Financially Supporting Your Community

    8. Wrapping Up

  3. Chapter 3 Communicating Clearly

    1. He Said, She Said

    2. Building Your Communication Channels

    3. Leading by Example

    4. Summary

  4. Chapter 4 Processes: Simple Is Sustainable

    1. Eyes on the Prize

    2. Building Great Processes

    3. Assessing Needs

    4. Getting Buy-In for Your Processes

    5. The On-Ramp: Creating Collaborative Processes

    6. Process Reassessment

    7. Moving On

  5. Chapter 5 Supporting Workflow with Tools and Data

    1. Understanding Your Workflow

    2. Building Great Infrastructure

    3. Avoiding Resource Fetishism

    4. Technical Considerations

    5. Building and Maintaining Transparency

    6. Regular Workflow Assessment

    7. Moving On

  6. Chapter 6 Social Media

    1. Don’t Be That Guy/Girl

    2. Being Social

    3. Social Media Services in a Nutshell

    4. Harnessing Social Media

    5. Social Media on Your Terms

  7. Chapter 7 Building Buzz

    1. Mindshare

    2. The Building Blocks of Buzz

    3. Setting Up Your Base

    4. The Buzz Cycle

    5. Buzz Targets

    6. Building Alliances

    7. Events and Conferences

    8. Summary

  8. Chapter 8 Measuring Community

    1. Community Self-Reflection

    2. The Foundations of Feedback

    3. Hooks ’n’ Data

    4. Anonymity and Privacy

    5. Moving On

  9. Chapter 9 Managing and Tracking Work

    1. Credibility and the Need to Track Progress

    2. The Importance of Tracking Our Work

    3. What We Need to Manage

    4. Tracking Projects

    5. Tracking Growth and Decline

    6. Tracking Health

    7. Reacting to Community Concerns

    8. Moving On

  10. Chapter 10 Governance

    1. Accountability

    2. Governance Does Not Suck

    3. Governance and Community

    4. The Case for Governance

    5. Learning from the Leaders

    6. Setting Up a Community Council

    7. Ubuntu Governance Example

    8. Expanding Governance

    9. Summary

  11. Chapter 11 Handling Conflict and Relationships

    1. The Nature of the Beast

    2. The Calm Before the Storm

    3. The Conflict Resolution Process

    4. Dealing with Burnout

    5. Handling Absence

    6. Handling Bereavement

    7. Summary

  12. Chapter 12 Creating and Running Events

    1. Building Family Values

    2. Events

    3. Getting Organized

    4. Organizing Physical Events

    5. Getting Sponsorship

    6. Case Study: The Ubuntu Developer Summit

    7. Organizing Online Events

    8. Summary

  13. Chapter 13 Hiring a Community Manager

    1. Why Community Building Has Become a Big Business

    2. The Role of a Community Manager in the Corporation

    3. Managing Your Community Manager

    4. Summary

  14. Chapter 14 Community Case Book

    1. Linus Torvalds, Linux

    2. Mike Shinoda, Linkin Park

    3. Mårten Mickos, MySQL and Eucalyptus

    4. Mike Linksvayer, Creative Commons

    5. Tim O’Reilly, O’Reilly Media

    6. Carolyn Mellor, X.commerce, PayPal, and eBay

    7. Ilan Rabinovitch, Southern California Linux Expo

    8. Richard Esguerra, Humble Indie Bundle

    9. Mark Bussler, Classic Game Room

    10. Mary Colvig, Mozilla

    11. Dries Buytaert, Drupal and Acquia

    12. James Spafford, Media Molecule

  15. Chapter 15 Onward and Upward

    1. Building Our Own Community

    2. The Community Leadership Summit

    3. Keeping in Touch

  1. Colophon