Books & Videos

Table of Contents

  1. Chapter 1 Searching the Enterprise

    1. Every Day Is a Decision Day

    2. Information as a Corporate Asset

  2. Chapter 2 Enterprise Search Is Difficult

    1. A Day at the Office

    2. A Short History of Search

    3. A Short History of Information Retrieval

    4. Recall, Precision, and Relevance

    5. Why Can’t Our Search Be Like Google?

    6. With Web Search You Have Options

    7. Information Quality

    8. Language

    9. Summary

    10. Further Reading

  3. Chapter 3 Defining User Requirements

    1. Information Seeking Models

    2. Another Search Engine! Why?

    3. User Requirements and User Satisfaction

    4. Climate Surveys

    5. Diaries

    6. Focus Groups

    7. Help Desk Calls

    8. Microsoft Product Description Cards

    9. Personas

    10. Team Meetings

    11. Usability Tests

    12. Use Cases

    13. User Interviews

    14. User Surveys

    15. Search Benchmarking

    16. Search Logs

    17. Stories

    18. User Feedback

    19. Writing the User Requirements Report

    20. Summary

    21. Further Reading

  4. Chapter 4 Planning for Search

    1. Making a Business Case

    2. Invest in Skills Before Software

    3. Search Support Team

    4. Stakeholder Analysis

    5. Business Impact

    6. Search Owner

    7. Content

    8. Technology

    9. Infrastructure

    10. Disaster Recovery

    11. Security

    12. Performance

    13. Metadata and Taxonomies

    14. Help Desk

    15. Usability

    16. Training and Support

    17. Risks

    18. Web Site Search

    19. Summary

    20. Further reading

  5. Chapter 5 Search Technology Part 1

    1. Content Gathering

    2. Connectors

    3. Document Filters and Language Identification

    4. Parsing and Tokenising

    5. Stop Words

    6. Stemming and Lemmatization

    7. Dates

    8. Phrases

    9. Processing Pipeline

    10. Building and Managing the Index

    11. Security and ACLs

    12. Query Management

    13. Spell Checking

    14. Retrieval Models

    15. Ranking

    16. Summarization

    17. Document Thumbnails

    18. Summary

    19. Further Reading

  6. Chapter 6 Search Technology Part 2

    1. Entity Extraction

    2. People Search

    3. Federated Search

    4. Duplicate and Similar Documents

    5. Mobile Search

    6. Faceted Search

    7. Multilingual Search

    8. Search-Based Applications

    9. Semantic Search

    10. Social Search

    11. Text Mining and Sentiment Analysis

    12. Summary

    13. Further Reading

  7. Chapter 7 The Business of Search

    1. Industry Structure

    2. Independent Search Vendors

    3. Open Source Search Software

    4. Google and Search Appliances

    5. Microsoft SharePoint

    6. Specialized Search Components

    7. Cloud-Based Search

    8. OEM Applications

    9. Systems Integrators

    10. e-Discovery

    11. Summary

    12. Further Reading

  8. Chapter 8 Specification and Selection

    1. The Project Teams

    2. The Global Dimension

    3. Risk Management

    4. Project Schedule

    5. Writing the Specification

    6. Functional Specification

    7. Questions for the Vendors

    8. Building the Vendor Short List

    9. Using a Consultant

    10. Using a Implementation Partner

    11. Open Source Software Procurement

    12. The Best of Both Worlds?

    13. Proof of Concept

    14. Contract Negotiation

    15. Summary

    16. Further Reading

  9. Chapter 9 Installation and Implementation

    1. Project Management

    2. Customer Responsibilities

    3. Implementation Schedule

    4. Knowledge Transfer

    5. The Show Stoppers

    6. Get Indexing!

    7. User Interface Design

    8. Usability and Accessibility Testing

    9. Disaster Recovery Tests

    10. Help Desk

    11. Metadata Management

    12. Communications Plan

    13. Summary

    14. Further Reading

  10. Chapter 10 Managing Search

    1. Search Support Team Roles

    2. Supporting Global Enterprise Search

    3. Creating a Centre of Search Excellence

    4. Search Team Skills

    5. Help Desk Management

    6. Security and Compliance

    7. Search Liaison Specialists

    8. Reporting Lines

    9. Test Searches

    10. Best Bets

    11. Usability Tests

    12. Search Logs

    13. Feedback Forms

    14. Training and Support

    15. Establishing Good Communications

    16. Summary

    17. Further Reading

  11. Chapter 11 A Future for Search

    1. 1. The Petabyte Challenge

    2. 2. Industry Consolidation and Expansion

    3. 3. The Impact of Microsoft SharePoint

    4. 4. Big Data and Text Analytics

    5. 5. Business Intelligence and Unified Information Access

    6. 6. Mobile Search

    7. 7. Cross-Session Search

    8. 8. Social Search

    9. 9. Federated Search

    10. 10. Developments in Information Retrieval

    11. 11. Enterprise Search Professionals

    12. 12. The Digital Workplace

    13. 13. Does ‘enterprise search’ Have a Future?

    14. Further Reading

  12. Chapter 12 Critical Success Factors

  1. Appendix Resources

    1. Enterprise Search – A Reading List

    2. Enterprise Search - Blogs

    3. Further Reading

  2. Appendix Vendor List

  3. Glossary