Book description
In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company’s needs and processes.
Table of contents
- Practical Zendesk Administration
- Dedication
- Foreword
- Preface
- 1. Introduction to Zendesk
- 2. Initial Setup
- 3. Security
- 4. User Management
- 5. Channels
- 6. Fields and Data Capture
- 7. Agent Support Process
- 8. Automated Business Rules
- 9. Forums
- Copyright
Product information
- Title: Practical Zendesk Administration
- Author(s):
- Release date: October 2012
- Publisher(s): O'Reilly Media, Inc.
- ISBN: 9781449343644
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