Books & Videos

Table of Contents

  1. Chapter 1 Our World Has Changed

  2. Chapter 2 What Is User-Centered Design?

    1. UCD Is Not Usability

    2. UCD Is Not Subjective

    3. UCD Is Not Just Design

    4. UCD Is Not a Waste of Time or Money

    5. UCD Is Not a Bug Report

    6. UCD Is Not a Distraction

  3. Chapter 3 Working with Users

    1. What If I Don’t Have Access to Users?

    2. Dealing with Different Types of Users

    3. Dealing with Negativity

  4. Chapter 4 Having a Plan

    1. How Do I Know Which Plan Is Right for Me?

    2. Creating a Team Mission Statement

    3. Defining Your Project

    4. Collecting User Requirements

    5. Creating Functional Requirements

    6. Documenting Data and Workflow Models

    7. Documenting Prototypes

    8. Reviewing Your Documentation

  5. Chapter 5 Creating a Personal Manifesto

    1. Exercising Restraint

    2. Building a Narrative

    3. Creating Personas

    4. Creating Scenarios

  6. Chapter 6 Creativity and User Experience

    1. Having User-Experience Goals

    2. Creativity Requires Courage and Hard Work

    3. Creativity Requires Questioning

  7. Chapter 7 Design Principles

    1. Principle of Proximity (Gestalt Principle)

    2. Visibility, Visual Feedback, and Visual Prominence

    3. Hierarchy

    4. Mental Models and Metaphors

  8. Chapter 8 Gathering Feedback

    1. How Many Users Will I Need?

    2. Surveys

    3. Conducting Interviews

    4. Task Analysis

    5. Heuristic Evaluation

    6. Storyboarding

    7. Using Prototypes

    8. A/B Testing

  9. Chapter 9 Usability Studies

    1. What Are Usability Studies?

    2. Creating a Testing Plan

    3. What You’ll Need

    4. Conducting the Study

    5. Don’t Hesitate to Practice

    6. Compiling Your Findings

  10. Chapter 10 You’re Never Finished

    1. It’s Impossible to Get It Right the First Time

    2. Be Prepared to Reboot

    3. Final Thoughts

  11. Chapter 11 Other Resources

    1. Twitter

    2. Tools for Prototyping

    3. Websites

  1. Appendix Sample Project Template

    1. Template

    2. Project Title

    3. Example Persona

    4. Sample Script for a Usability Study

  2. Appendix References

  3. Colophon