Now that consumer purchases with mobile phones are on the rise, how do you design a payment app that’s safe, easy to use, and compelling? With this practical book, interaction and product designer Skip Allums provides UX best practices and recommendations to help you create familiar, friendly, and trustworthy experiences.
Consumers want mobile transactions to be as fast and reliable as cash or bank cards. This book shows designers, developers, and product managers—from startups to financial institutions—how to design mobile payments that not only safeguard identity and financial data, but also provide value-added features that exceed customer expectations.
Learn about the major mobile payment frameworks: NFC, cloud, and closed loop
Examine the pros and cons of Google Wallet, Isis, Square, PayPal, and other payment apps
Provide walkthroughs, demos, and easy registration to quickly gain a new user’s trust
Design efficient point-of-sale interactions, using NFC, QR, barcodes, or geolocation
Add peripheral services such as points, coupons and offers, and money management
Chapter 1 Bovines, Banknotes & Bytes
Chapter 2 The Mobile Money Ecosystem
Payment Framework Types
Chapter 3 Leading US Mobile Payment Experiences
Chapter 4 Building Trust into Mobile Payments
Don’t Design for Early Adopters, Design for Everyone Else
Onboarding and Registration
Security Options: m-PINs, Passcodes, and Passwords
Skip Allums is a UX Lead at Monitise, one of the largest mobilebanking and payments technology companies in the world.
A former library scientist, Skip entered the payments world as a trueconsumer advocate, challenged with designing elegant user experiencesfor technologically complex mobile transactions. This book is aproduct of four years of groundbreaking work in the mobile paymentsspace.