Book description
Implementing the Zendesk customer service software as part of your company’s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company’s needs and processes.
Table of contents
- Praise for Practical Zendesk Administration
- Dedication
- Foreword
- Preface
- 1. Introduction to Zendesk
- 2. Initial Setup
- 3. Security
- 4. User Management
- 5. Channels
- 6. Fields and Data Capture
- 7. Agent Support Process
- 8. Automated Business Rules
- 9. Help Center
- Colophon
- Copyright
Product information
- Title: Practical Zendesk Administration, 2nd Edition
- Author(s):
- Release date: May 2014
- Publisher(s): O'Reilly Media, Inc.
- ISBN: 9781491900697
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