Beyond Blame
Learning From Failure and Success
Publisher: O'Reilly Media
Final Release Date: October 2015
Pages: 92

Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. But when the "root cause" is determined to be "human error" (or worse, particular humans), the real causes and conditions are lost.

In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on addressing areas of fragility within systems and organizations. If you’re involved with assessing why something goes wrong on a project or at your company—as a system administrator, developer, team manager, or executive—the concrete steps in this guide will help you find a real solution that works.

  • Recognize and mitigate the effects of stress during outages
  • Learn how to communicate effectively in a charged, high-stakes postmortem conversation
  • Collect the necessary data before the postmortem begins
  • Focus on determining the actual causes and conditions of an outage
  • Learn techniques for writing up a postmortem for either internal or external use
Table of Contents
Product Details
About the Author
Recommended for You
Customer Reviews

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oreillyBeyond Blame
 
4.0

(based on 3 reviews)

Ratings Distribution

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    (1)

  • 4 Stars

     

    (1)

  • 3 Stars

     

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100%

of respondents would recommend this to a friend.

Pros

  • Easy to understand (3)

Cons

No Cons

Best Uses

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Reviewed by 3 customers

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5.0

A short and concise book, giving you tools to learn

By dayimproper

from Haifa, Israel

About Me Developer, Sys Admin

Verified Buyer

Pros

  • Accurate
  • Concise
  • Easy to understand
  • Short
  • Well-written

Cons

    Best Uses

    • Intermediate
    • Novice

    Comments about oreilly Beyond Blame:

    This is not, the start all end all book for actually going beyond blame (at least that is the way I read it, and felt about it), but it does give you a good overview and should be treated as a step in the journey.

    The book is short, and touches on must of the points that should go into making the change, also giving you a framework and a reference to go with it.

    We read it at my company as part of the Book Of The Month and I can say that it has already changed the way we talk and understand failure and success.

    TL;DR Great book, it would lead you on reading many other book for full understanding.

     
    3.0

    Didn't blow my socks off

    By FredPlush

    from Hastings, UK

    Verified Buyer

    Pros

    • Concise
    • Easy to understand

    Cons

    • Not comprehensive enough

    Best Uses

    • Intermediate
    • Novice

    Comments about oreilly Beyond Blame:

    But there are some useful references and some ideas to provoke thought. It'll never win the Booker prize though!

     
    4.0

    Enjoyable read with good points for taking away

    By Billybob

    from San Francisco, CA

    About Me Developer

    Verified Buyer

    Pros

    • Easy to understand

    Cons

      Best Uses

        Comments about oreilly Beyond Blame:

        We had a product ship date delayed and I noticed a lot of blame being pushed around which is what interested me to read this to begin with. The stories and anecdotes where enjoyable to read, and easy to understand.

        The part on Complexity science was a little too high level and therefore not as useful as I had wished.

        The working definition for what it means to be accountable (able to account) was useful and I'll use that in my work ahead.

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