Books & Videos

Table of Contents

  1. Chapter 1 Searching, Finding, Deciding

    1. Every Day Is a Decision Day

    2. Information as a Corporate Asset

    3. Information Quality

    4. Information: Important and Yet Invisible!

    5. Enterprise Search

    6. Search and “Information Retrieval”

    7. A Short History of Information Retrieval

    8. A Short History of Search

    9. Search Is a Dialog

    10. Search Must Be Managed

    11. Why Search Is Important

    12. Summary

    13. Further Reading

  2. Chapter 2 Benefits and Challenges

    1. A Day at the Office

    2. Recall, Precision, and Relevance

    3. Why Can’t Our Search Be Like Google?

    4. Web Search Gives You Options

    5. Information Quality

    6. Search Maturity

    7. Summary

    8. Further Reading

  3. Chapter 3 Search Technology

    1. Content Gathering

    2. Connectors

    3. Document Filters and Language Identification

    4. Parsing and Tokenizing

    5. Stop Words

    6. Stemming and Lemmatization

    7. Dates

    8. Phrases

    9. Processing Pipeline

    10. Building and Managing the Index

    11. Security and Access Control Lists

    12. Entity Extraction

    13. Graph Search

    14. IDOL and Decisiv

    15. Summary

    16. Further Reading

  4. Chapter 4 Query and Results Management

    1. Query Management

    2. Exploratory Search

    3. Spellchecking

    4. Retrieval Models

    5. Parametric Search

    6. Filters and Facets

    7. Ranking

    8. Summarization

    9. Document Thumbnails

    10. Query Auto-Completion

    11. Federated Search

    12. Summary

    13. Further Reading

  5. Chapter 5 The Business of Search

    1. The Acquisition Frenzy

    2. Independent Search Vendors

    3. The Future of Commercial Search

    4. Open Source Search Software

    5. Intranet Search

    6. Search Appliances

    7. Microsoft SharePoint

    8. Product Roadmaps

    9. The Future of “Keyword” Search

    10. Specialized Search Components

    11. Cloud-Based Search

    12. OEM Applications

    13. Systems Integrators

    14. Summary

    15. Further Reading

  6. Chapter 6 Open Source Search

    1. The Rise of Open Source Search

    2. The Current Situation

    3. The Open Source Search Ecosystem

    4. The Open Source Community

    5. Solr or Elasticsearch?

    6. Developing an Open Source Search Strategy

    7. Developer Evaluation

    8. Project Management

    9. Post-Implementation Support

    10. Hadoop

    11. Summary

    12. Further Reading

  7. Chapter 7 SharePoint Search

    1. A Short History of SharePoint Search

    2. Search in SharePoint 2010

    3. SharePoint 2013 Search

    4. Installation, Administration, and Maintenance

    5. Crawl Management

    6. Analytics Management

    7. Working with Metadata

    8. Working with Queries

    9. UI Customizations

    10. Managed Navigation

    11. Search Governance

    12. Search Support Team

    13. The Challenges of SP2013

    14. Migration from SharePoint 2010

    15. Future Directions in SharePoint Search

    16. Summary

    17. Further Reading

  8. Chapter 8 Search Governance

    1. Who Should Own Search?

    2. Search Manager

    3. Search Technology Manager

    4. Search Analytics Manager

    5. Search Information Specialist

    6. Search User Support Manager

    7. Search Help Desk

    8. Team Skills and Training

    9. Search Liaison Specialists

    10. Supporting Global Enterprise Search

    11. Search Center of Excellence

    12. Managing a Virtual SCE

    13. SCE Case Study

    14. Security and Compliance

    15. Training and Support

    16. Establishing Good Communications

    17. Summary

    18. Further Reading

  9. Chapter 9 Making a Business Case

    1. Return on Investment

    2. Invest in Skills Before Software

    3. Stakeholder Analysis

    4. Business Impact

    5. Search Owner

    6. Content

    7. Summary

    8. Further Reading

  10. Chapter 10 Defining User Requirements

    1. Why User Requirements Are Important

    2. Information-Seeking Models

    3. Spreading the Message

    4. User Requirements and User Satisfaction

    5. Establishing Use Cases

    6. Writing the User Requirements Report

    7. Summary

    8. Further Reading

  11. Chapter 11 Searching for People and Expertise

    1. Name Search

    2. Name Matching Technologies

    3. Job Titles, Roles, and Responsibilities

    4. One Box or Two?

    5. Evaluating People Search

    6. Expertise Search

    7. Summary

    8. Futher Reading

  12. Chapter 12 Search User Interface Design

    1. Supporting a Dialogue

    2. Testing Out Dialogues

    3. Usability Testing

    4. Accessibility

    5. Search Box

    6. The First Response

    7. Result Review Speed

    8. Titles

    9. Result Metadata

    10. Summarization

    11. Facets and Filters

    12. Best Bets

    13. SYOS and FYOR

    14. Summary

    15. Further Reading

  13. Chapter 13 Specification and Selection

    1. How Much Will It Cost?

    2. The Project Team

    3. RACI Responsibility Matrix

    4. Specification Project Team

    5. Selection Project Team

    6. Installation Project Team

    7. The Global Dimension

    8. Risk Management

    9. Project Schedule

    10. Writing the Specification

    11. Building the Vendor Short List

    12. Using a Consultant

    13. Using an Implementation Partner

    14. Open Source Software Procurement

    15. The Best of Both Worlds?

    16. Proof of Concept

    17. Contract Negotiation

    18. Summary

    19. Further Reading

  14. Chapter 14 Installation and Implementation

    1. Project Management

    2. Customer Responsibilities

    3. Implementation Schedule

    4. Minimum Viable Search

    5. Knowledge Transfer

    6. The Show Stoppers

    7. Get Indexing!

    8. User Interface Design

    9. Usability and Accessibility Testing

    10. Disaster Recovery Tests

    11. Help Desk

    12. Metadata Management

    13. Communications Plan

    14. Migration and Search Implementation

    15. Summary

  15. Chapter 15 Search Evaluation

    1. The Five Components of Search Evaluation

    2. Technical Performance

    3. Query Performance

    4. Usability and Accessibility Tests

    5. Search Satisfaction

    6. Business Impact

    7. Search Evaluation Planning

    8. Summary

    9. Further Reading

  16. Chapter 16 Website Search

    1. First Impressions Count

    2. Personas and Use Cases

    3. Integrating Search into the Design Process

    4. Technology Options

    5. Advanced Search

    6. Mobile Search

    7. Search Your Own Site

    8. Search Support

    9. Fit for Purpose

    10. Summary

    11. Further Reading

  17. Chapter 17 eDiscovery

    1. Email Discovery

    2. Predictive Coding

    3. The Business of eDiscovery

    4. Summary

    5. Further Reading

  18. Chapter 18 Text and Content Analytics

    1. Text Analytics Applications

    2. Integrating Big Data, Search, and Content Analytics

    3. Sentiment Analysis

    4. Taking a Strategic Perspective

    5. Summary

    6. Further Reading

  19. Chapter 19 The Next Five Years

    1. Collaborative Information Seeking

    2. Mobile Search

    3. Search + eDiscovery + Text Analytics

    4. The Cost Model for Open Source Search

    5. Advances in Information Retrieval

    6. Cross-Lingual Search

    7. Multistage User Interfaces

    8. Federated Search

    9. Search-Based Applications

    10. It’s All in the Mind

  20. Appendix Search Strategy

  21. Appendix Critical Success Factors

  22. Appendix Search Blogs

  23. Appendix A Core Library for Enterprise Search

  24. Appendix Vendor List