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Software development is morphing from traditional monolithic releases built by Waterfall development teams into continuous software delivery using Agile project management. Since developers are continuously in the code base, operations must understand this constantly evolving environment to operate it and repair it when it breaks. This practical book will help you deliver high-performance, high reliability, process-oriented IT Operations.
Apply key IMS (Incident Management System) principles to IT operations
Learn lessons from other high-risk industries on how to manage risk
Read about real-life case studies, from IT as well as other industries
Learn how to implement emergency response teams in your organization
Chapter 1Overview of the Incident Management System
Chapter 2The Role of the Incident Commander (IC)
Chapter 3Components and Characteristics of IMS
Chapter 4After Action Review: Evaluating the Human Factor Aspects of the Incident
Rob Schnepp is a 28 year veteran of the fire service, retired as the Division Chief of Special Operations for the Alameda County (CA) Fire Department. He has vast experience in emergency response and served as incident commander on numerous large scale emergencies.
Rob has written numerous peer reviewed fire service related articles and two hazardous materials response textbooks. He is also an instructor for the US Defense Threat Reduction Agency, providing hazmat/WMD training to an international audience.
Ron’s technology career spans 35 years as a senior executive in critical infrastructure including fiber optic and wireless telecommunications networks; data centers; electric power networks; and oil & gas facilities for Level 3 Communications, MFS Communications, UUNet Technologies and Kiewit. Ron led teams on $19 billion of M&A transactions and $14 billion of public market financings. Ron managed Level 3’s executive response in New York City after the 9/11 World Trade Center terrorist attack and previously served on Mayor Dinkins’s New York City Task Force on Network Reliability. Ron has testified before the U.S. House of Representatives Subcommittee on Technology and the Internet, as well as public utility commissions in California, New York and Massachusetts. Ron is a technical peer reviewer for FEMA’s Assistance to Firefighter Grant program and has served as a volunteer firefighter in four states. Ron also serves on multiple working groups of the California Cybersecurity Task Force.
Chris Hawley is a 24 year veteran of the fire service, and served as the Special Operations Coordinator for the Baltimore County (MD) Fire Department. He has vast experience in emergency response and emergency response training. He has developed and delivered innovative HazMat/WMD training programs all over the world. He has delivered training & exercise in more than 40 countries. Chris has written seven textbooks regarding emergency response and incident management in addition to numerous articles and blogs.