Books & Videos

Table of Contents

  1. Chapter 1 Introduction

    1. The Interface that Killed Jenny

    2. The Role and Responsibilities of Designers

    3. Conclusion

    4. Key Takeaways

  2. Chapter 2 Design Can Kill

    1. Stupid Errors Versus Stupid Users

    2. Case Study 1: Therac-25

    3. Case Study 2: Ferry Crash in New York City

    4. Case Study 3: Ford Pinto

    5. Case Study 4: Flight 148

    6. Alternatives to Modes

    7. Fault Tree Analysis

    8. Conclusion

    9. Key Takeaways

  3. Chapter 3 Design Can Anger

    1. Why Should You Care About Emotions?

    2. Characteristics of Impolite Technologies

    3. Dark Patterns

    4. Conclusion

    5. Key Takeaways

  4. Chapter 4 Design Can Sadden

    1. The “Dribbblelisation” of Our Users

    2. Inadvertent Cruelty

    3. Self-Blame and Humiliation

    4. “Power User” Features

    5. Allowing for Abuse

    6. How to Prevent Causing Sadness

    7. Conclusion

    8. Key Takeaways

  5. Chapter 5 Design Can Exclude

    1. Accessibility

    2. Diversity, Inclusive Design, Design for All

    3. Injustice

    4. Conclusion

    5. Key Takeaways

  6. Chapter 6 Tools and Techniques

    1. Gather as Much Data as You Can

    2. Learn to Recognize Emotions

    3. Conclusion

    4. Key Takeaways

  7. Chapter 7 What We Can Do

    1. What We All Can Do

    2. What Designers Can Do

  8. Chapter 8 They Are Doing Good

    1. Physical Good

    2. Emotional Good

    3. Inclusion

    4. Justice

    5. What Will You Do?

  9. Appendix Companies, Products, and Links

  10. Appendix About the Authors