Books & Videos

Table of Contents

  1. Chapter 1 Introduction

    1. A Brief History of VUIs

    2. Conversational User Interfaces

    3. What Is a VUI Designer?

    4. Chatbots

    5. Conclusion

  2. Chapter 2 Basic Voice User Interface Design Principles

    1. Designing for Mobile Devices Versus IVR Systems

    2. Conversational Design

    3. Setting User Expectations

    4. Design Tools

    5. Confirmations

    6. Command-and-Control Versus Conversational

    7. Conversational Markers

    8. Error Handling

    9. Don’t Blame the User

    10. Novice and Expert Users

    11. Keeping Track of Context

    12. Help and Other Universals

    13. Latency

    14. Disambiguation

    15. Design Documentation

    16. Accessibility

    17. Conclusion

  3. Chapter 3 Personas, Avatars, Actors, and Video Games

    1. Personas

    2. Should My VUI Be Seen?

    3. Using an Avatar: What Not to Do

    4. Using an Avatar (or Recorded Video): What to Do

    5. When Should I Use Video in My VUI?

    6. Visual VUI—Best Practices

    7. Visual (Non-Avatar) Feedback

    8. Choosing a Voice

    9. Pros of an Avatar

    10. The Downsides of an Avatar

    11. Conclusion

  4. Chapter 4 Speech Recognition Technology

    1. Choosing an Engine

    2. Barge-In

    3. N-Best Lists

    4. The Challenges of Speech Recognition

    5. Data Privacy

    6. Conclusion

  5. Chapter 5 Advanced Voice User Interface Design

    1. Branching Based on Voice Input

    2. Disambiguation

    3. Handling Negation

    4. Capturing Intent and Objects

    5. Dialog Management

    6. Don’t Leave Your User Hanging

    7. Should the VUI Display What It Recognized?

    8. Sentiment Analysis and Emotion Detection

    9. Text-to-Speech Versus Recorded Speech

    10. Speaker Verification

    11. “Wake” Words

    12. Context

    13. Advanced Multimodal

    14. Bootstrapping Datasets

    15. Advanced NLU

    16. Conclusion

  6. Chapter 6 User Testing for Voice User Interfaces

    1. Special VUI Considerations

    2. Background Research on Users and Use Cases

    3. Designing a Study with Real Users

    4. Early-Stage Testing

    5. Usability Testing

    6. Performance Measures

    7. Next Steps

    8. Testing VUIS in Cars, Devices, and Robots

    9. Conclusion

  7. Chapter 7 Your Voice User Interface Is Finished! Now What?

    1. Prerelease Testing

    2. Measuring Performance

    3. Logging

    4. Transcription

    5. Release Phases

    6. Surveys

    7. Analysis

    8. Tools

    9. Conclusion

  8. Chapter 8 Voice-Enabled Devices and Cars

    1. Devices

    2. Cars and Autonomous Vehicles

    3. Conclusion

  9. Appendix Epilogue

  10. Appendix Products Mentioned in This Book

    1. Mobile Phone Assistants

    2. Home Assistants

    3. Toys/Other

    4. Apps

    5. Video Games

    6. Watches / Bands

    7. Cars

  11. Appendix About the Author