Salesforce CRM: The Definitive Admin
By Edward Encarnacion
Publisher: Packt Publishing
Final Release Date: May 2014
Run time: 5 hours 13 minutes

Implement, configure, customize, and manage Salesforce.com for your organization

About This Video

  • Configure and create workflow and approval rules within the system to suit your business’s needs

  • Gain important skills in how to manage security and visibility within the system

  • Provides real-life examples throughout the whole video course, as well as some tips and tricks to better utilize the power of the Salesforce.com platform

  • A fast paced, complete, and concise video course, providing the essentials for Salesforce administration as well as common best practices in system administration/para>

In Detail

Salesforce.com is arguably one of the top leading Software-as-a-Service platforms in the world today. It provides Salesforce automation, customer service, social collaboration as well as a powerful platform to build custom applications for any organization. There’s no doubt about what value the product can bring to any organization using it.

This video course provides readers with a complete guide to managing and configuring Salesforce.com for your organization. This course covers all the important topics within the application, in a manner which covers both real-life solutions as well as common best practices used throughout the community.

The video course begins with discussing how to set up organization wide settings and then moves on to topics such as user management, configuration, data management, analytics, and business processes. The course also discusses how to extend the application and the different best practices when working with the platform.

Starting from how to initially set up the organization in Salesforce, the course moves to cover a breadth of different topics. This includes settings such as default currencies, locale, time zone, as well as the default language. It later moves on to how to manage users within the system and then properly set up a security model across different users. The video course will also tackle ways to configure and extend the system’s functionality by creating custom fields and objects, as well as creating business rules such as workflow rules and approval processes.

The course aims to provide beginners with a solid baseline to configuring an application, as well as provide novices with the ammunition they need to make Salesforce.com the perfect fit for their organization.

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oreillySalesforce CRM: The Definitive Admin
 
4.5

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4.0

Salesforce CRM video training

By Vinay

from Bangalore

About Me Sys Admin

Verified Reviewer

Pros

  • Concise
  • Easy to understand

Cons

    Best Uses

    • Intermediate
    • Novice
    • Student

    Comments about oreilly Salesforce CRM: The Definitive Admin:

    I watched 5 video chapters of Salesforce admin training videos from PACKT Publishing, it is worth every minute spent on going through the material. It would be very good material for folks learning Salesforce / preparing for admin certification exams / reference manual when you are on the job

     
    5.0

    Great source for learning

    By Salesforce Evangelist

    from Toronto, Canada

    About Me Designer, Developer, Educator, Sys Admin

    Verified Reviewer

    Pros

    • A Ton Of Content
    • Easy to understand
    • Helpful examples

    Cons

    • A Ton Of Content

    Best Uses

    • For All Levels

    Comments about oreilly Salesforce CRM: The Definitive Admin:

    Being a Salesforce Administrator / Business Analyst / Technical Project Manager at my various jobs I can without any hesitation recommend this video course. It has a lot of content and should be very valuable to wide range of Salesforce technicians or for people wanting to certify.

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