The IT Professional's Business and Communications Guide
A Real-World Approach to CompTIA A+ Soft Skills
By Steven Johnson
Publisher: Wiley / Sybex
Final Release Date: April 2007
Pages: 240

Get the communication skills you need for career success

More and more companies now require that their IT professionalshave strong communication and customer service skills. Gainingthese soft skills is such a critical component of IT that the newCompTIA A+ exams include a significant number of questions on thissubject. This unique book prepares you for the exams and beyond asit delves into the issues that you'll face in corporate, retail,and remote support environments.

How do you deal with angry customers? How do you prioritize? Thebook presents over fifty scenarios depicting typical workplacesituations, possible responses—and appropriate solutions toguide you. With this approach, you'll gain valuable insight intobecoming a team player and learn strategies to communicate moreeffectively with coworkers and customers.

In this book you'll learn how to:

  • Gain stronger communication and interpersonal skills for theworkplace
  • Deal with an angry customer and best resolve the situation

  • Handle any problem while conveying strong professional andethical behavior

  • Understand some of the most difficult aspects of humaninteraction

  • Learn how to manage by using fundamental leadership skills,including discipline, delegation, and mentoring

  • Express yourself using active and passive communication

  • Communicate in a multicultural environment

  • Offer either direct or indirect explanations when responding toan issue

  • Prepare for the soft skills questions on the CompTIA A+exams

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Ebook: $24.99
Formats:  ePub, Mobi, PDF