Windows 7 Desktop Support and Administration
Real World Skills for MCITP Certification and Beyond (Exams 70-685 and 70-686)
Publisher: Wiley / Sybex
Final Release Date: July 2010
Pages: 672

Take Your Career to the Next Level with This Practical Reference

Here's the information you need to not only prepare for the MCITP certification exams as a Windows 7 desktop support technician or administrator, but also to excel in your job. From successfully troubleshooting individual desktops to planning and configuring Windows 7 desktop infrastructures on a broad scale, this reference explores the real-world tasks and scenarios you'll face on the job and shows you step by step how to handle them.

  • Plan a Windows 7 installation, including user migration, virtualization, and client licensing

  • Review command line and PowerShell basics, and deploy service packs and updates

  • Monitor, maintain, and troubleshoot performance, settings, memory, and hardware

  • Set up networking with Windows 7, understand permissions, and access file shares

  • Manage Windows in a domain or with Group Policy

  • Define, establish, and manage security

  • Support Windows 7 mobile device users



See video walk-throughs for some of the more challenging tasks you'll face on the job.


Test your knowledge with practice exams that help you prepare for certification.


Take advantage of electronic flashcards to reinforce your understanding of key concepts.

Covers the exam objectives for these Microsoft Windows 7 exams:

MCITP: Windows 7, Enterprise Desktop Support Technician (Exam 70-685)

MCITP: Windows 7, Desktop Administrator (Exam 70-686)

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