A strategic guide to mastering service provider relationships
Turning to a service provider to outsource your Internet, software,and other technology needs can be an extremely cost-effective andefficient strategy for your business. The only problem is thattrying to navigate through the technology-driven landscape ofservice providers can be very confusing. Emphasizing a business andtechnology perspective, this accessible guide will help you fullyunderstand all the services that are available and how to determinewhich one is right for you. It covers everything from Internetaccess and application service providers to wireless and networkingservices and IT management services. You'll also find detailedbusiness models, overviews of the enabling technologies, coverageof economic and management issues, and clear descriptions ofservice offerings within each provider type.
Gillespie and Matthews clearly show you how to develop theprocesses and hire the necessary people to create successfulservice provider partnerships. They take you step-by-step throughthe service level agreements (SLAs), describe the concerns youshould have in the selection process, and offer checklists tofollow when choosing a specific type of service provider. Mostimportantly, they explain the different service providers that youcan choose for your business, including:
Internet service providers that offer access to the Web ormaintain your Web site and server
Application service providers to outsource your software needsand cut costs
Wireless and networking service providers utilizing technologiessuch as Wireless Application Protocol (WAP), Bluetooth, andVoiceXML
Management service providers to give your IT staff theinformation they need to make business decisions“…the arguments are well-balanced and supported by good, approachable examples…the authors have successfully provided an interesting analysis of the field…”(Computer Bulletin, September 2003)