MCDST: Microsoft Certified Desktop Support Technician Study Guide
Exams 70 - 271 and 70 - 272
By Bill Ferguson, Brad Causey
Publisher: Wiley / Sybex
Final Release Date: July 2006
Pages: 624

If you're seeking MCDST certification, here's the book you need toprepare for Exam 70-271, Supporting Users and Troubleshooting aMicrosoft® XP® Operating System, and Exam 70-272,Supporting Users and Troubleshooting Desktop Applications on aMicrosoft® Windows® XP Operating System. This revised andupdated Deluxe Edition features over 200 pages of newcontent—including the very latest updates to the exams aswell as case studies—and provides complete instruction tomeet the exacting requirements of each exam. Prepare for yourcertification and career with this two-in-one, value-packed guide.

Inside you'll find:

  • Practical information on how to analyze problems and providesupport to end users
  • Hundreds of challenging review questions
  • Bonus CD loaded with exam prep software, four bonus exams,Sybex test engine, and 300 electronic flashcards

Authoritative coverage of all exam objectives,including

Exam 70-271

  • Installing a Windows Desktop Operating System
  • Managing and Troubleshooting Access to Resources
  • Configuring and Troubleshooting Hardware Devices andDrivers
  • Configuring and Troubleshooting the Desktop and UserEnvironments
  • Troubleshooting Network Protocols and Services

Exam 70-272

  • Configuring and Troubleshooting Applications
  • Resolving Issues Related to Usability
  • Resolving Issues Related to Application Customization
  • Configuring and Troubleshooting Connectivity forApplications
  • Configuring Application Security

SYBEX TEST ENGINE: Test your knowledge with advancedtesting software. Includes all chapter review questions plus bonusexams.

ELECTRONIC FLASHCARDS: Reinforce your understanding withflashcards that can run on your PC, Pocket PC, or Palm device.

Also on the CD you'll find the entire book in searchable andprintable PDF. Study anywhere, any time, and approach the exam withconfidence.

Visit www.sybex.com for all of your Microsoft certificationneeds.

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