Emotions at Work is a comprehensive review of the whole spectrum of emotions, both negative and positive, as they impinge upon organizations and their workforces. Roy Payne and Cary Cooper have enlisted the expertise of an international star cast to convey the importance and magnitude of this topic to the academic and the business world today.
Arranged in five sections, this important reference includes definitions, measurement and assessment, biological correlates, the influence of organizations on emotion, how to manage emotions and what future influences there may be on the area, including discussion of emotional intelligence. Whatever the individual topic under discussion, authors relate their findings to the workplace and practical applications for management. "..strong theory, quality research and good practice. As an in-depth introduction to emotions at work, this book will prove useful for students, researchers, consultants and managers." (Stress Health, February 2002)
"...it's the value of the book as an excellent reference source, prompt, and guide, and as a stimulant for further work, that struck me as being its most useful asset..." (The Occupational Psychologist, April 2002)