Experience learning made easy-and quickly teach yourself how to manage your communications with Outlook 2010. With STEP BY STEP, you set the pace-building and practicing the skills you need, just when you need them! Topics include managing e-mail messages; organizing your inbox, contacts, and task lists; managing and sharing your calendar; scheduling meetings and using collaboration features; working away from the office; customizing Outlook; and more.

1. Basic Skills

   1. Chapter 1 Get Started with Outlook 2010

      1. Connecting to E-Mail Accounts
      2. Troubleshooting Connection Problems
      3. Key Points

   2. Chapter 2 Explore the Outlook Windows

      1. Working in the Outlook Program Window
      2. Working with the Ribbon and the Backstage View
      3. Working in the Mail Module
      4. Working in the Calendar Module
      5. Working in the Contacts Module
      6. Working in the Tasks Module
      7. Key Points

   3. Chapter 3 Send and Receive E-Mail Messages

      1. Creating and Sending Messages
      2. Attaching Files to Messages
      3. Viewing Messages and Message Attachments
      4. Configuring Reading Pane Behavior
      5. Viewing Message Participant Information
      6. Responding to Messages
      7. Key Points

   4. Chapter 4 Store and Access Contact Information

      1. Saving and Updating Contact Information
      2. Communicating with Contacts
      3. Displaying Different Views of Contact Records
      4. Printing Contact Records
      5. Key Points

   5. Chapter 5 Manage Scheduling

      1. Scheduling and Changing Appointments
      2. Scheduling and Changing Events
      3. Scheduling Meetings
      4. Responding to Meeting Requests
      5. Displaying Different Views of a Calendar
      6. Key Points

   6. Chapter 6 Track Tasks

      1. Creating Tasks
      2. Updating Tasks
      3. Removing Tasks and Items from Task Lists
      4. Managing Task Assignments
      5. Displaying Different Views of Tasks
      6. Key Points

2. Content Management

   1. Chapter 7 Organize Your Inbox

      1. Working with Conversation View
      2. Arranging Messages in Different Ways
      3. Organizing Outlook Items by Using Color Categories
      4. Organizing Messages in Folders
      5. Managing Messages by Using Quick Steps
      6. Quickly Locating Messages
      7. Printing Messages
      8. Deleting Messages
      9. Key Points

   2. Chapter 8 Manage Your Calendar

      1. Defining Your Available Time
      2. Configuring Time Zones
      3. Working with Multiple Calendars
      4. Sharing Calendar Information
      5. Printing a Calendar
      6. Key Points

   3. Chapter 9 Work with Your Contact List

      1. Creating Additional Address Books
      2. Importing and Exporting Contact Records
      3. Creating Contact Groups
      4. Quickly Locating Contact Information
      5. Personalizing Electronic Business Cards
      6. Key Points

   4. Chapter 10 Enhance Message Content

      1. Personalizing the Appearance of Message Text
      2. Embedding and Modifying Images
      3. Creating and Formatting Business Graphics
      4. Changing Message Settings and Delivery Options
      5. Key Points

3. Program Management

   1. Chapter 11 Manage E-Mail Settings

      1. Working with New Mail Notifications
      2. Creating Rules to Process Messages
      3. Blocking Unwanted Messages
      4. Securing Your E-Mail
      5. Key Points

   2. Chapter 12 Work Remotely

      1. Working with Outlook Items While Offline
      2. Managing Download Options for Slow Connections
      3. Automatically Replying to Messages
      4. Working with SharePoint Site Content
      5. Key Points

   3. Chapter 13 Customize Outlook

      1. Personalizing the Outlook Program Window
      2. Creating and Managing Quick Steps
      3. Customizing the Ribbon
      4. Customizing the Quick Access Toolbar
      5. Personalizing Your Office and Outlook Settings
      6. Key Points

1. Glossary

2. Appendix Keyboard Shortcuts

   1. Common Procedures

   2. Views