MCDST: Microsoft Certified Desktop Support Technician Study Guide
Exams 70-271 and 70-272
By Bill Ferguson
Publisher: Wiley / Sybex
Final Release Date: February 2006
Pages: 480

Here's the book you need to prepare for Microsoft's new MCDSTexams—70-271: Supporting Users and Troubleshooting a Microsoft XP OperatingSystem; and 70-272: Supporting Users and Troubleshooting Desktop Applications ona Microsoft Windows XP Operating System. This two-in-one Study Guide wasdeveloped to meet the exacting requirements of today’s certificationcandidates. In addition to the consistent and accessible instructional approachthat earned Sybex the “Best Study Guide” designation in the 2003CertCities Readers Choice Awards, this book provides:

  • In-depth coverage of all exam topics
  • Practical informationon supporting users and troubleshooting applications
  • Hundreds of challengingreview questions
  • Leading-edge exam preparation software, including a testengine and electronic flashcards
    Authoritative coverage of all examobjectives, including:
    Exam 70-271:
    • Installing aWindows Desktop Operating System
    • Managing and Troubleshooting Access toResources
    • Configuring and Troubleshooting Hardware Devices andDrivers
    • Configuring and Troubleshooting the Desktop and UserEnvironments
    • Troubleshooting Network Protocols and Services

    Exam70-272:
    • Configuring and TroubleshootingApplications
    • Resolving Issues Related to Usability
    • Resolving IssuesRelated to Application Customization
    • Configuring and Troubleshooting Connectivity for Applications
    • Configuring Application Security
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    Ebook: $39.99
    Formats:  PDF