Book description
Managing government employees presents unique challenges. Government managers may feel that stringent and convoluted regulations mean they "can’t do that". Some others may use that perception as a crutch. But the truth for all of them is, yes, they can "do that" -- and they’d better. "That" means managing employees as proactively and decisively as their corporate counterparts, and holding their staffs, teams, and departments accountable for productivity and results. Managing Government Employees offers dozens of techniques for meeting the challenges and stressful situations supervisers face on a daily basis. Major topics include how to:
* get maximum dedication and productivity from employees
* improve results of poor performers and discipline or fire them when necessary
* deal with union and EEO issues
* cut through the red tape of government employment systems
For managers frustrated by government bureaucracy, this book lets them know they have more power than they may think.
Table of contents
- Cover
- Title
- Copyright
- Contents
- Acknowledgments
-
Chapter 1. Overview
- Introduction
-
What Is Different About Working for the Government?
- The Private Sector Is in Business to Make a Profit
- Government Organizations Are Run by Elected Officials
- Government Organizations Generally Require a Higher Degree of Bureaucracy
- Government Organizations Typically Receive More Scrutiny
- Government Employees Are Often Paid at a Different Rate
- Government Employees Usually Have Better Job Security
- Most Government Employees Do Not Have the Right to Strike
- Why People Come to Work for the Government
- Why Do Government Personnel Systems Make Things So Difficult?
- What Can Be Done?
-
Chapter 2. Guiding Principles of Managing People in Government
-
Overall Philosophy
- Most People Want to Do a Good Job
- Most People Want to Be Part of a Winning Organization
- Always Treat People with Respect
- Apply the Golden Rule
- Many (Not All) Problems Are Caused by Management
- Look at Your Management Systems
- Make Sure Your Systems Are Reliably Applied
- Always Remember that Your Decisions Affect People’s Lives
- The Objective: Performance
- The Workforce
-
Overall Philosophy
-
Chapter 3. Strategies and Tactics for Managing Government Employees
- Communicate with Employees as Much as You Can (Visually, Whenever Possible)
- Teach Them the Big Picture (The Political Climate)
- Teach Them What’s Going On in the Local Organization
- Give Them Feedback as to How They Are Doing
- Manage by Walking Around (MBWA)
- Ask Your Employees for Advice
- Say “Thank You” as Often as You Can
- Be Sensitive to People’s Sensitivities
- Your Human Resources Management Advisors
- Chapter 4. Dealing with Difficult People
- Chapter 5. Performance Management
- Chapter 6. Rewards and Recognition
- Chapter 7. Attendance Management
- Chapter 8. Labor Relations
- Chapter 9. Equal Employment Opportunity
- Notes
- Index
Product information
- Title: Managing Government Employees
- Author(s):
- Release date: February 2007
- Publisher(s): AMACOM
- ISBN: 9780814437223
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