Book description
No-nonsense guidance to a crucial set of personal career skills.
Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career?
Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety — they're a crucial business skill. In fact, good manners are good business. This no-nonsense “manners reference” refreshes readers on everyday etiquette and makes sure they're on their best behavior. It provides quick guidance on such pertinent and timely topics as:
* telephone and e-mail etiquette * table manners *grooming and business dress * written communications * gift giving * resumes and interviews * making introductions * public speaking * networking, and more.
Table of contents
- Cover
- Title
- Copyright
- Contents
- Acknowledgments
- POWER ETIQUETTE
- BUSINESS ETIQUETTE: TEST YOUR KNOWLEDGE
- CHAPTER 1 THE FIRST IMPRESSION
- CHAPTER 2 YOUR BUSINESS WARDROBE
- CHAPTER 3 MEAL MANNERS
- CHAPTER 4 WRITE IT RIGHT
- CHAPTER 5 ELECTRONIC COMMUNICATION
- CHAPTER 6 WHEN YOU SPEAK
- CHAPTER 7 PREPARING FOR THE JOB
- CHAPTER 8 OFFICE FINESSE
- CHAPTER 9 BUSINESS TRAVEL
- CHAPTER 10 AFTER HOURS
- YOUR CHALLENGE: TO BE THE BEST YOU CAN BE
- BIBLIOGRAPHY OF INTERNATIONAL CUSTOMS
- INDEX
Product information
- Title: Power Etiquette
- Author(s):
- Release date: March 1999
- Publisher(s): AMACOM
- ISBN: 9780814437575
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