I stopped reading because I was tempted to steal stuff for my next book!" Steve Krug, author of Don't Make Me Think
If you're serious about creating great user experiences, this is a must-read book! Eric's insights on usability are reinforced with delightful examples and are presented with a business-smart perspective that few others can match." Richard Dalton, Senior Manager, Experience Strategy & Measurement, The Vanguard Group
"I just want it to work!"
That's what "usability" means to the user. It's about whether a product or service does what the user wantsand expectsit to do. And that's what makes people wantor not wantwhat you have to sell. This book is packed with suggestions, steps, and guidelines to help you create products and services that do what users want. Many of them are unbelievably simple. They just work.
How to create usable stuff
Have clear goals for what you want to accomplish
Use the checklists in each chapter to help you spot potential problems