I stopped reading because I was tempted to steal stuff for mynext book!" Steve Krug, author of Don't Make Me Think
If you're serious about creating great user experiences, this isa must-read book! Eric's insights on usability are reinforced withdelightful examples and are presented with a business-smartperspective that few others can match." Richard Dalton, Senior Manager, Experience Strategy& Measurement, The Vanguard Group
"I just want it to work!"
That's what "usability" means to the user. It's about whether aproduct or service does what the user wantsandexpectsit to do. And that's what makes people wantornot wantwhat you have to sell. This book is packed withsuggestions, steps, and guidelines to help you create products andservices that do what users want. Many of them are unbelievablysimple. They just work.
How to create usable stuff
Have clear goals for what you want to accomplish
Use the checklists in each chapter to help you spot potentialproblems