Salesforce.com For Dummies, 5th Edition
By Tom Wong, Liz Kao, Matt Kaufman
Publisher: Wiley / For Dummies
Final Release Date: April 2014
Pages: 432

Learn to:

  • Prospect leads, drive sales, and provide outstanding customerservice
  • Manage contacts, identify opportunities, and analyze yourresults
  • Collaborate with colleagues and connect directly with yourcustomers
  • Take advantage of Salesforce.com marketing tools andservices

Discover how you can use Salesforce.com to ramp up your salesand customer service!

Dive into Salesforce.com to manage leads, prospect for clients,manage your existing relationships, and more! If you’re asales professional, customer and partner relationships are yourlivelihood. This comprehensive, easy-to-read guide shows you how touse the tool that can manage every single aspect of the sales andcustomer service lifecycles!

  • Get your head in the clouds — find out how to run yourbusiness from the Salesforce.com platform with collaboration,flexible access to information, and more
  • Collaborate like a pro — use Chatter to help sales,marketing, and support departments get on the same page
  • Track it all — manage existing business relationships,track incoming leads, and keep track of contacts andactivities
  • Make it rain — become a rainmaker by managing the entiresales cycle, from lead to close
  • Wow your clients — impress your clients by deliveringfast, accurate support
  • Measure performance — analyze sales data like neverbefore and allow sales reps, managers, and executives to measureperformance
  • Go custom — customize Salesforce.com with Force.com tocreate solutions to your specific needs

Open the book and find:

  • Advice on navigating and personalizing Salesforce.com
  • How to track leads, accounts, contacts, and opportunities
  • Tricks for improving your marketing campaigns
  • Steps for creating quotes with product and price books
  • Solutions for helping customers with the Service Cloud
  • Details on improving productivity
  • The best ways to customize with Force.com
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Ebook: $26.99
Formats:  ePub, Mobi, PDF