ITIL For Dummies
By Peter Farenden
Publisher: Wiley / For Dummies
Final Release Date: March 2012
Pages: 384

The quick, easy way to get a handle on the internationalbest-practice guidance for IT service management

Whether you're preparing to sit the ITIL Foundation exam, oryou're an IT manager looking to expand your skill set and adopt theinternational best-practice guidance for IT service management usedby NASA, the NHS, HBSC bank and Disney, this book is for you. ITILexaminer Peter Farenden explains ITILprinciples and concepts inplain English, using many real-world examples that help you to seehow they apply in an everyday context. He breaks down the fivestages of the ITIL service lifecycle into easy-to-digest servings,and offers expert guidance on how to implement ITIL in anyorganisation.

  • Get the lowdown on ITIL – find out exactly what ITIL isand, more importantly, how it can help you and yourorganisation

  • Understand the fundamentals – learn about core ITILconcepts, principles and terminology and familiarise yourself withthe service lifecycle – the backbone of ITIL

  • Get the lie of the land – explore each stage of the ITILservice lifecycle, including service strategy, service design,service transition, service operation and continual serviceimprovement

  • Get practical – discover how to implement and use ITILservice management processes and practices in your organisation– with tips on which ITIL elements to try out first for quickresults

  • Get certified! – get the lowdown on how to prepare for theITIL Foundation exam

Open the book and find:

  • How ITIL can help you and your organisation

  • ITIL core concepts and principles made easy

  • The ITIL service lifecycle

  • How to integrate ITIL into your day-to-day work

  • Tips for planning and carrying out design and implementationprojects

  • The lowdown on service transition projects

  • Guidance on getting your ITIL qualification

  • A glossary of key ITIL terms

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