The bestselling guide to taking your organisation to the next level with Lean Six Sigma now better than ever!
What do the GE, BAA, Lloyds, TSB, O2, Siemens Medical, Dyson, Volvo and Rolls Royce have in common? Like many of today's most successful companies they've gained an unbeatable competitive edge using Lean Six Sigma. This expanded edition of the bestselling guide explains, in plain English, the key concepts of this remarkable performance and quality improvement method, and includes lots of powerful tools for making it happen.
Know your customers zero in on your customers and their varying needs and use that information to form the basis of your process measurements and improvements
X-ray your processes find out how to draw a map that will give you a clear picture of the processes you use to meet your customers' needs
Gather key data learn a five-step approach to collecting important data about your processes, along with techniques for interpreting it and presenting it in actionable form
Unclog your pipes identify and tackle bottlenecks in your processes and improve process flows so that things get done better, faster and with less effort
Measure twice, cut once learn one of the most basic and powerful Lean Six Sigma process improvement methods: DMAIC (Define, Measure, Analyse, Improve, and Control)
Transform your organisation learn, step-by-step, how to implement Lean Six Sigma throughout your organisation with tips on changing how your people think and behave
Open the book and find:
What Lean and Six Sigma are all about
How Lean Six Sigma candramatically boost your company's success
DMAIC and other basic strategies and techniques
Tools for implementing Lean Six Sigma
Lean Six Sigma policy deployment
Managing change in your organisation
Choosing which projects to tackle with Lean Six Sigma
Changing your organisational culture
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Enhance business efficiency and reduce waste
Successfully deploy Lean Six Sigma projects in your organisation
Manage projects more tightly and fine-tune existing systems
Apply Lean Six Sigma thinking to your day-to-day activities