Book description
Flood, fire, hurricane, earthquake, workplace violence, bombings, even the arrest or sudden death of the CEO—sooner or later, most organizations will face some sort of disaster. Leading People Through Disasters breaks new ground in disaster-recovery by focusing on supporting the people who keep the business running in times of crisis.Kathryn McKee and Liz Guthridge show how to ensure that your business continuity plan addresses human as well as business issues and they offer detailed advice on what to do when disaster actually strikes—how to keep people safe, calm, and informed; help managers care for employees; and deal with employees' immediate and ongoing emotional and psychological needs while getting the organization back on its feet. This comprehensive guide features a wealth of examples, checklists, forms, and other practical tools that will help you take action when you need it most.
Table of contents
- Cover Page
- Title Page
- Copyright Page
- Praise for Leading People Through Disasters
- Foreword
- Preface
- Prologue
- Part I: Planning for Disasters
- Chapter 1: Preparing to Lead in the Face of Fear
-
Chapter 2: Developing a Business Continuity Plan That Addresses Human Issues
- Introduction
- Overview of Requirements
- Your Business Continuity Planning Team
- Experts to Complement Your Planning Team
- The Urgency of Planning
- Developing the Plan
- Team Operations: Planning versus Dealing with a Disaster
- The Role of Employees
- Creating an Emergency Operations Center
- How Many Business Continuity Plans Do You Need?
- Practicing Emergency Response
- Considering Employees
- Planning for Timely Business Resumption
- Ensuring the Success of Your Plan
- Communicating with Employees
- Chapter 3: Creating Contingent HR Policies
- Part II: Dealing with Disasters
- Chapter 4: Taking Care of Employees
- Appendix
- Chapter 5: Guiding Managers and HR Staff
- Chapter 6: Balancing the Needs of Employees with the Need to Return to Work
- Chapter 7: Restabilizing Yourself and the Organization
- Chapter 8: Building Resiliency While Helping Hearts and Minds to Heal
- Chapter 9: Starting to Prepare Now—Five-Minute Planning Steps
- Resources
- Literature and Websites
- An Outline for Business Continuity Planning
- A Sample Telephone Tree
- A Sample Wallet Card
-
Employee Emergency Response Procedures
- Earthquake
- Outside
- In a Vehicle
- Inside
- Preventing Fires
- When a Fire Occurs
- Whom to Call
- What to Say
- Emergency Telephone Numbers
- Evacuation Procedures
- Fire Extinguishers
- Sheltering in Place
- Severe Weather
- Hazardous Materials
- Utilities
- Bomb Threats
- Bomb Threat Checklist
- Emergency Evacuation Procedures
- Suggested Actions to Take at Home
- Notes
- Acknowledgments
- Index
- About the Authors
Product information
- Title: Leading People Through Disasters
- Author(s):
- Release date: July 2006
- Publisher(s): Berrett-Koehler Publishers
- ISBN: 9781605092539
You might also like
audiobook
Leading Through A Pandemic
What was it like at the epicenter, inside the health system that cared for more COVID-19 …
book
High-Stakes Leadership
What makes some leaders so effective when the stakes are high, while others fall short? Why …
book
Comparative Emergency Management
Bringing together the contributions of international experts, this book demonstrates ways to recognize and reduce regional …
book
Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty, Second Edition
Rebuild customer loyalty, strengthen customer relationships, and leverage the immense power of customer co-innovation! Harvey Thompson's …