Courageous Training

Table of contents

1. Cover Page
2. Title Page
3. Copyright Page
4. Preface
5. 1 Introduction: The Hole We’re In and How We Can Stop Digging
   1. WHY ISN’T TRAINING WORKING NOW?
   2. AT THE BOTTOM OF THE HOLE: A CULTURE OF LOW EXPECTATIONS
6. 2 What Is Courageous Training?
   1. A STORY OF COURAGEOUS TRAINING
   2. THE FOUR PILLARS OF COURAGEOUS TRAINING
   3. THE COURAGEOUS LEADER’S BACKBONE
7. 3 Pillar #1: Be a Business-Goal Bulldog
   1. SEEING THROUGH THE LENS THAT CREATES FOCUS—FROM THE TRAINING ROOM DOOR TO THE BOARDROOM FLOOR
   2. GETTING THE BUSINESS STAKES OUT ON THE TABLE
   3. USING IMPACT MAPS STRATEGICALLY
8. 4 Pillar #2: Build Whole-Organization Responsibility for Training Impact
   1. A TALE OF TWO TRAINEES
   2. LEAVING IMPACT TO CHANCE, OR MAKING IT HAPPEN
   3. IT TAKES A VILLAGE TO RAISE PERFORMANCE
9. 5 Pillar #3: Win the Hearts and Minds of the Make-or-Break Partners
   1. THE FOUR KEY PLAYERS
   2. BUSINESS STAKES: THE CENTRAL INVOLVEMENT STRATAGEM
   3. THE SENIOR EXECUTIVE ROLE
   4. MANAGERS OF TRAINEES
   5. TRAINEES
   6. TRAINING LEADER
10. 6 Pillar #4: Tell It Like It Is with Truthful Measurement and Evaluation
    1. RETHINKING THE KIRKPATRICK PRESCRIPTION
    2. EXPOSING THE FALSE GOD OF ROI
    3. CONFRONTING THE FOLLY OF SEEKING CREDIT
    4. TELLING THE TRUTH ABOUT TRAINING IMPACT AND THE LACK OF IT
    5. ACCURATELY DESCRIBING THE REAL CAUSES OF TRAINING FAILURE
    6. GETTING INFORMATION TO THE PEOPLE WHO CAN—AND SHOULD—DO SOMETHING WITH IT
    7. MAKING A BUSINESS CASE FOR IMPROVING TRAINING—THE COURAGEOUS TRAINING EVALUATION STRATEGY
    8. SUMMARY
11. 7 The Courageous Training Code: Seven Ways to Strengthen Your Leadership Backbone
    1. THE COURAGEOUS TRAINING CODE
    2. SUMMARY
12. 8 Introducing Four Courageous Training Leaders
    1. Children’s Healthcare of Atlanta
    2. Clark County Public Schools
    3. Holcim
    4. Insight Enterprises
13. 9 Case Example #1: Diary of a CLO
    1. Executive Development at Children’s Healthcare of Atlanta
14. 10 Case Example #2: The “So What?” Factor
    1. Organizational Change at Clark County School District
15. 11 Case Example #3: Raising Expectations for Concrete Results
    1. Leadership Development at Holcim
    2. STICKING TO THE CAUSE AT ST. LAWRENCE CEMENT
    3. RESULTS
    4. LESSONS LEARNED
16. 12 Case Example #4: From Training Delivery to Trusted Advisor
    1. Sales Force Transformation at Insight Enterprises
    2. LESSONS LEARNED
17. 13 Getting Started on the Courageous Training Path
    1. START SMALL—DON’T TRY TO CHANGE EVERYTHING ALL AT ONCE
    2. AIM FOR EARLY WINS
    3. WORK WITH A CHAMPION
    4. BUILD A CADRE OF ALLIES AND SUPPORTERS, USE A TEAM APPROACH, DON’T TRY TO DO THIS ALONE
    5. TELL THE STORY, TOUT YOUR RESULTS FAR AND WIDE
    6. BE PREPARED TO MANAGE THE TRANSITION AS A CHANGE PROCESS
    7. LEARN AS YOU GO
    8. STICK TO THE CODE!
18. Resources: Terms and Tools
    1. THE ADVANTAGE WAY GLOSSARY
19. Bibliography
20. Acknowledgments
21. Index
22. About the Authors
    1. ΔBTS: Catalysts for Profitability and Growth
    2. About Berrett-Koehler Publishers
    3. Be Connected