Getting to Resolution, 2nd Edition
Turning Conflict Into Collaboration
By Stewart Levine
Publisher: Berrett-Koehler Publishers
Final Release Date: November 2009
Pages: 270

Adversarial models for dealing with conflict waste time, money, and energy. They satisfy no one, so the conflict ends up resurfacing in a different form. Stewart Levine's “resolutionary” alternative goes beyond compromise and capitulation. He offers ten guiding principles that stop anger and resentment cold and enable both sides to return to productive, satisfying, functional relationships. Levine's seven-step conversational process fosters dignity and integrity, optimizes resources, and allows all concerns to be voiced, honored, and woven into the resolution. This second edition has been thoroughly revised with new examples; new tools; new material about communication, trust building, and virtual collaboration; and a more global outlook.

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Ebook:  $19.95
Formats:  ePub, PDF