Mastering ServiceNow
By Martin Wood
Publisher: Packt Publishing
Final Release Date: May 2015
Pages: 606

This book will help you to understand the fundamentals behind the ServiceNow platform. Throughout the book, we develop a simple example application that is designed to highlight the key capabilities of ServiceNow.

In the initial chapters, we build our foundations, walking through the data model, exploring how to write effective code to implement business logic, and avoiding the pitfalls that come with flexibility and choice in client-side scripting.

Then, we explore the Task table, a powerful kick-start to any application. To head off potential problems, we look at debugging and diagnosis techniques. And finally, we think about automation and orchestration?how ServiceNow can help control the rest of your IT environment. Packed with hints, tips, and examples, this book helps you to master ServiceNow quickly and efficiently.

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4.0

Mastering ServiceNow: Good coverage but needs more ..

By MRR

from Rocklin, California

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Pros

  • Concise
  • Easy to understand
  • Well-written

Cons

  • Missing Depth

Best Uses

  • Intermediate
  • Novice
  • Student

Comments about oreilly Mastering ServiceNow:

One of the most beneficial aspects of ServiceNow(SN) is the workflow engin. Its key to automating business processes like customer onboarding. The material presented did not cover this topic in enough detail. I suggest that your next update include more like...examples of employee onboarding, dynamic, reusable workflows, best practices.
That said, this is a great start for SN administrators to wrap their heads around the SN platform.

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