Over 80 hands-on recipes to help you efficiently administer, customize, and extend your JIRA 7 implementation
About This Book
Make JIRA adapt to your organization and process flow
Gather and display the right information from users with customized forms and layouts
Extend the capabilities of JIRA with add-ons, scripts, and integrations with other popular applications and cloud platforms
Use JIRA Service Desk as a customer service support portal
Who This Book Is For
This book is for administrators who customize, support, and maintain JIRA for their organization.
What You Will Learn
Customize basic settings for your projects, such as screens and fields
Create and customize workflows to suit your business process needs
Make workflows more effective and efficient
Manage users and groups inside JIRA and manage advanced login options
Secure your JIRA instance using effective practices
Perform e-mail functionalities with JIRA
Extend JIRA to integrate with other products and services
JIRA 7 Administration Cookbook, Second Edition covers all the new major features that provide better prioritizing capabilities, enhanced visibility, and the ability to customize JIRA application to meet your needs. We start by upgrading your existing JIRA instance and working through tasks you can perform at the server level to better maintain it. We then delve deep into adapting JIRA to your organization's needs, starting with the visual elements of setting up custom forms to capturing important data with custom fields and screens, and moving on to ensuring data integrity through defining field behaviors. You'll gain insights into JIRA's e-mail capabilities, including managing outgoing e-mail rules and processing incoming e-mails for automated issue creation. The book contains tips and tricks that will make things easier for you as administrators, such as running scripts to automate tasks, getting easy access to logs, and working with tools to troubleshoot problems. The book concludes with a chapter on JIRA Service Desk, which will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with SLA.
Style and approach
This recipe-based book allows administrators to explore the exciting capabilities of JIRA. After reading this book, you will be able to extend and customize your JIRA implementation.
JIRA 7 Administration Cookbook, 2nd Edition
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Patrick Li is the cofounder and senior engineer of AppFusions. AppFusions is the leading Atlassian partner specializing in integration solutions with many enterprise applications and platforms, including IBM Connections, Jive, Google Apps, Box, SugarCRM, and more. He has worked in the Atlassian ecosystem for over five years, developing products and solutions for Atlassian platform and providing expert consulting services. He is one of the top contributors to the Atlassian community, providing answers and suggestions on the Atlassian user forum. He is extensively experienced in designing and deploying Atlassian solutions from the ground up, and customizing existing deployments for clients across verticals such as Healthcare, Software Engineering, Financial Services, and Government Agencies.