Book description
Over 80 hands-on recipes to help you efficiently administer, customize, and extend your JIRA 7 implementation
About This Book
- Make JIRA adapt to your organization and process flow
- Gather and display the right information from users with customized forms and layouts
- Extend the capabilities of JIRA with add-ons, scripts, and integrations with other popular applications and cloud platforms
- Use JIRA Service Desk as a customer service support portal
Who This Book Is For
This book is for administrators who customize, support, and maintain JIRA for their organization.
What You Will Learn
- Customize basic settings for your projects, such as screens and fields
- Create and customize workflows to suit your business process needs
- Make workflows more effective and efficient
- Manage users and groups inside JIRA and manage advanced login options
- Secure your JIRA instance using effective practices
- Perform e-mail functionalities with JIRA
- Extend JIRA to integrate with other products and services
In Detail
JIRA 7 Administration Cookbook, Second Edition covers all the new major features that provide better prioritizing capabilities, enhanced visibility, and the ability to customize JIRA application to meet your needs. We start by upgrading your existing JIRA instance and working through tasks you can perform at the server level to better maintain it. We then delve deep into adapting JIRA to your organization's needs, starting with the visual elements of setting up custom forms to capturing important data with custom fields and screens, and moving on to ensuring data integrity through defining field behaviors. You'll gain insights into JIRA's e-mail capabilities, including managing outgoing e-mail rules and processing incoming e-mails for automated issue creation. The book contains tips and tricks that will make things easier for you as administrators, such as running scripts to automate tasks, getting easy access to logs, and working with tools to troubleshoot problems. The book concludes with a chapter on JIRA Service Desk, which will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with SLA.
Style and approach
This recipe-based book allows administrators to explore the exciting capabilities of JIRA. After reading this book, you will be able to extend and customize your JIRA implementation.
Table of contents
-
JIRA 7 Administration Cookbook - Second Edition
- JIRA 7 Administration Cookbook - Second Edition
- Credits
- About the Author
- About the Reviewer
- www.PacktPub.com
- Preface
-
1. JIRA Server Administration
- Introduction
- Installing JIRA for production use
- Upgrading JIRA with an installer
- Upgrading JIRA manually
- Migrating JIRA to another environment
- Setting up the context path for JIRA
- Setting up SSL
- Installing SSL certificates from other applications
- Resetting the JIRA administrator password
- Importing data from CSV
-
2. Customizing JIRA for Your Projects
- Introduction
- Setting up different issue types for projects
- Making a field required
- Making the assignee field required
- Hiding a field from view
- Choosing a different field renderer
- Creating a new field configuration
- Setting up customized screens for your project
- Removing a select list's none option
- Adding help tips to custom fields
- Using JavaScript with custom fields
- Creating your own custom field types
- Customizing project agile boards
-
3. JIRA Workflows
- Introduction
- Setting up different workflows for your project
- Capturing additional information during workflow transitions
- Using common transitions
- Using global transitions
- Restricting the availability of workflow transitions
- Validating user input in workflow transitions
- Performing additional processing after a transition is executed
- Rearranging the workflow transition bar
- Restricting the resolution values in a transition
- Preventing issue updates in selected statuses
- Making a field required during workflow transition
- Creating custom workflow transition logic
-
4. User Management
- Introduction
- Creating and importing multiple users
- Enabling public user signup
- Managing groups and group memberships
- Managing project roles
- Managing default project role memberships
- Deactivating a user
- Integrating and importing users from LDAP
- Integrating with LDAP for authentication only
- Integrating with Atlassian Crowd
- Setting up a single sign-on with Crowd
- Setting up a Windows domain single sign-on
-
5. JIRA Security
- Introduction
- Granting access to JIRA
- Granting JIRA System Administrator access
- Controlling access to a project
- Controlling access to JIRA issue operations
- Allowing users to control permissions
- Restricting access to projects based on reporter permissions
- Setting up password policies
- Capturing electronic signatures for changes
- Changing the duration of the remember me cookies
- Changing the default session timeout
-
6. E-mails and Notifications
- Introduction
- Setting up an outgoing mail server
- Sending e-mails to users from JIRA
- Sending notifications for issue updates
- Sending notifications with custom templates
- Disabling outgoing notifications
- Creating mail handlers to process incoming e-mails
- Setting up a project-specific from e-mail address
-
7. Integrations with JIRA
- Introduction
- Integrating JIRA with Confluence
- Integrating JIRA with other JIRA instances
- Integrating JIRA with Bamboo for build management
- Integrating JIRA with Bitbucket Server (Stash)
- Integrating JIRA with Bitbucket Cloud and GitHub
- Integrating JIRA with HipChat
- Integrating JIRA with Google Drive
- Using JIRA Webhooks
- Using JIRA REST API
-
8. JIRA Troubleshooting
- Introduction
- Troubleshooting notifications
- Troubleshooting permissions
- Troubleshooting field configurations
- Running JIRA in safe mode
- Importing data from other issue trackers
- Automating tasks in JIRA
- Running scripts in JIRA
- Switching user sessions in JIRA
- Working with JIRA from the command line
- Viewing JIRA logs online
- Querying the JIRA database online
- Managing shared filters and dashboards
- 9. JIRA Service Desk
Product information
- Title: JIRA 7 Administration Cookbook - Second Edition
- Author(s):
- Release date: May 2016
- Publisher(s): Packt Publishing
- ISBN: 9781785888441
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