Customer Success with Microsoft Dynamics Sure Step
By Chandru Shankar, Vincent Bellefroid, Nilesh Thakkar
Publisher: Packt Publishing
Final Release Date: January 2014
Pages: 380

In Detail

Sure Step is a full lifecycle methodology to help you envision and deliver your Microsoft Dynamics solutions portfolio. Maximize your Microsoft Dynamics investments and increase your efficiency to select, sell, deliver, operate, and support your solution.

"Customer Success with Microsft Dynamics Sure Step" explains the architecture and content elements of the Sure Step methodology, enabling you to successfully envision and deliver your Microsoft Dynamics AX, CRM, GP, NAV, and SL solutions. Learn solution selling techniques and implementation lessons to successfully engage with and foster customers for life.

This book provides detailed coverage showing you how to use the methodology to successfully deliver Microsoft Dynamics solutions for your business. It explains the architecture and content elements that enable you to successfully envision and deliver your Microsoft Dynamics AX, CRM, GP, NAV, and SL solutions. As a solution provider, you will also learn solution selling techniques, and as a customer, you will learn how the methodology can help you select the right solution.

"Customer Success with Microsft Dynamics Sure Step" begins with a focus on envisioning the Microsoft Dynamics solution for the customer. It then describes how to deliver the promised solution in a timely, high-quality manner. Learn how the customer and solution provider work together to select the right solution to meet the organization?s needs. Learn how Sure Step helps improve the overall quality of your Microsoft Dynamics solution, including coverage of proactive and post go-live optimization offerings and a thorough explanation of how to upgrade your Dynamics solutions to the latest release of the products. Understand the essence of Dynamics projects and how to successfully deliver these business solutions, in addition to getting to grips with the project and change management disciplines and processes. You will also get guidance on adopting Sure Step if you are looking to develop a consistent set of processes in your organization.

If you are an experienced practitioner but new to the Microsoft Dynamics space, or just getting into ERP/CRM solutions, "Customer Success with Microsft Dynamics Sure Step" will arm you with resources to deliver business solutions that meet or exceed the expectations of your customers.

Approach

"Customer Success with Microsft Dynamics Sure Step" is a focused tutorial of Microsoft Dynamics solution envisioning and delivery, rather than a step-by-step guide into project management. It will equip you with the tactics required to plan, align, and orchestrate your solution selling activities, as well as help you to be efficient, proactive, goal driven, and flexible in your Microsoft Dynamics engagements.

Who this book is for

If you are involved in one or more of the roles stated below, then this book is for you:

  • If you are a Project Manager, Engagement Manager, Solution Architect, or Consultant involved in delivering Microsoft Dynamics solutions, this book will teach you how you can improve the quality of your implementation with a consistent, repeatable process.
  • If you are a Customer Project Manager, Subject Matter Expert, Key User, or End User involved in selecting the right business solution for your organization and delivering the Microsoft Dynamics solution, this book will help you determine how the method facilitates the delivery of a solution that is aligned to your vision.
  • If you are a Sales Executive, Services Sales Executive, Technical Sales Specialist, Pre-Sales Consultant, or Engagement Manager involved in the sales of Microsoft Dynamics solutions, this book will help you to understand how you can accelerate your sales cycle and bring it to a close.
  • If you are the Customer Decision Maker, CxO, Buyer, or Project Manager who participates in the selection process for your business solution needs, this book will show you how to determine how this process can help your due diligence exercise and set the stage for a quality implementation of the solution.
  • If you are a Change Management expert, this book will enable you to learn how you can help the customer manage organizational change during the business solution delivery process, and/or help solution providers adopt a process for selling and delivering solutions.
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oreillyCustomer Success with Microsoft Dynamics Sure Step
 
5.0

(based on 1 review)

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(1 of 1 customers found this review helpful)

 
5.0

In one sentence,this book should be read

By Aleksandar

from Serbia

About Me Designer, Developer, Educator, Maker

Pros

  • Accurate
  • Concise
  • Easy to understand
  • Helpful examples
  • Well-written

Cons

    Best Uses

    • Intermediate
    • Novice

    Comments about oreilly Customer Success with Microsoft Dynamics Sure Step:

    First of all, I want to thanks to the people in Pack Publishing for this book review opportunity (especially to Sagar and Jay). I'm project manager with great ERP experience and I like this topic.

    After many years spent in project management and many this topic books read, I was expecting another similar book. But, I was pleasantly surprised. Book is not only standard Sure Step manual. The author has pretty good researched the topics and give us some answers related to question why we need project management.

    He is not limited only to the tight topic. He flirts successfully with other project methodologies when he feel this is necessary. Author is successfully introduce us in some new project management area as trusting is. He used parts from Covey's book "Speed of Trust" and excellent combine them with Sure Step. I like to talk about this area as Trust Management and I think this is the new knowledge area in project management and we don't think about that often enough.

    All parts in book are described with facts, but author used practice examples, as well.

    Book pretty good explain what is methodology and how we can choose the right tool for each specific case. Book introduce use in all available Sure Step tools, but also introduce us in tools by 3th party. Also, book teach us how to prepare own tool for specific needs. Very successfully, book explains to us that project management is not something you can learn by heart and this is serious discipline.

    This book will be useful for absolute beginners, but also to people with years of experience in ERP or CRM implementation. Author summarized the main items that can make the project successful.
    I could have a lot of good to write, but in one sentence, this book should be read. I highly recommend this book.

    If you want to buy this book, go to http://bit.ly/1jI9uZJ

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