Service Design
From Insight to Implementation
By Andy Polaine, Lavrans Løvlie, Ben Reason
Publisher: Rosenfeld Media
Released: March 2013

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

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Ebook: $22.00
Formats:  DAISY, ePub, Mobi, PDF